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"The 7 Deadly Sins of Customer Engagement"

It costs five times more to attract a new customer than retain an existing one. You cannot afford to lose them.

Despite innovation and resourcefulness, organizations can fall victim to the 7 deadly sins of customer engagement. Use this concise tips and tricks guide to make sure your management and approach to customer feedback are helping, rather than hurting, your company.

Offered Free by: Kevin Sheridan
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