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"The 2026 retail AI revolution in commerce"

Retail and ecommerce teams are putting AI to work, but most are still building the strategy, governance, and skills needed to scale it. This eTail Insights report shares how commerce leaders describe their current AI maturity, where they are seeing real impact, and what they are prioritizing next.

What you’ll learn in the report:

1. How mature AI is today across personalization, inventory and demand forecasting, analytics, fraud prevention, and supply chain operations
2. The biggest barriers to progress, including data privacy and compliance, cost, and customer trust
3. Where budgets and roadmaps are heading over the next 12 months, with inventory and demand management leading the list
4. How organizations are staffing for AI, including hiring, retraining, and where automation is changing roles
5. What agentic AI could mean for commerce, and why most teams say they are not fully prepared yet

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