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"Reviews happen. But teams don't always hear back."

Improvement falls apart when people never hear what happened to their ideas.

The Improvement Paradox, a commissioned study by Forrester, found that 40% of improvement ideas start at the frontline. Yet nearly half of organizations still manage improvement from a central team.

When feedback is slow or unclear, teams stop raising issues. The study shows how giving supervisors clear ownership and visible follow-through leads to more ideas being acted on and more improvements sticking.

¹The Improvement Paradox, Forrester Consulting study commissioned by SafetyCulture, October 2025.

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