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"Rethinking your KPIs and EOY benchmarks in the age of AI"

This guide highlights the key areas where AI and automation can have the most immediate business impact and identifies the key performance measures to track to understand and accelerate that progress.

Understand where AI and automation are having the most business impact

Multifamily operations are evolving fast. As more multifamily operators bring AI-enabled technology into their workflows, expectations for operational efficiency, resident service quality, and leasing performance are rising. Routine tasks can now be automated. Data is easier to access. Teams have visibility to see across silos and act faster. The potential for AI to impact NOI is becoming clearer, and it’s raising the bar for what great portfolio performance looks like.

The adoption of AI and automation in property management operations has changed everything for you and your competitors — from resident expectations to maintenance timelines to expected profit margins. As you evaluate your operations, tech stack, and team at the end of the year, you will want to keep these shifting benchmarks in mind.  

In this eBook, you'll find:

• an overview of KPIs your operations & leasing teams should be tracking
• target benchmarks for 2026
• explanations of where and how to incorporate AI & automation into your process, and more.

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