As customers embrace more digital means of doing business, distributors are challenged to come up with new ways to engage with them.
Improving the overall customer experience was the primary goal for technology investment, followed closely by improving operational efficiencies, according to a new study by MDM and Infor. The survey respondents also reveal how they think new technologies such as sensors on products or equipment, drones, GPS, and 3D printing will impact their business.
Download the whitepaper to discover which technologies your peers are using to understand their customers’ preferences, the top concerns when it comes to the internet of things (IoT) in the supply chain, who leads technology decisions, and more.
Offered Free by: Infor
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