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"Is your Managed Service Provider Getting the Work Done?"

The real measure of an MSP is outcomes delivered, not processes managed, explains Bill Peters, Global Workforce Strategy Head.

Traditionally, managed service providers (MSPs) have been measured by how quickly they fill talent requisitions or how cheaply they negotiate rates. Those were the right benchmarks when MSPs were largely transactional administrators of contingent labor. But the game has changed.

Today’s business leaders don’t just need seats filled. They need to see work and project completion and tangible outcomes. The difference between a tactical MSP and a strategic MSP comes down to where the focus lies: on the “HOW” (filling jobs, processing orders, chasing efficiency) or on the “WHAT” (the work that moves your business forward).

Brand: Talent Solutions TAPFI; Author: Bill Peters, Global Workforce Strategy Head

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