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"Investing in AR Professionals"

The Missing Link in Finance Transformation

In today’s turbulent economy, every penny counts. And every customer interaction matters.

Yet despite sitting at the intersection of both, Accounts Receivable (AR) professionals remain under-supported.

Too often, AR is seen as a back-office task – focused on invoicing, chasing payments and managing aged debt. But in reality, it’s a high-skill, high-stakes role that requires both financial know-how and emotional intelligence.

AR professionals engage with customers, resolve payment issues, negotiate terms and provide the business with critical insight into financial behaviour. Despite this, most receive little to no formal training to support them in the job they’re being asked to do. They are the human face of finance, yet one of the most underinvested groups in the function.

At Bottomline, we recently spoke to AR professionals across the U.K. and what we heard was a consistent call – not just for better systems, but for better support.

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