Register for Your Free Live Webinar Now:

"How Utilities Are Modernizing the Last Mile of CX"

Live Webinar | Wednesday, April 15th at 1pm ET | Explore how utilities can improve CSAT by focusing on modern disbursements that pay customers the way they want--and expect--to be paid.

For most utilities, the customer experience breaks down at the very last mile—when it’s time to pay customers. Outdated disbursement methods like checks, invisible bill credits, and opaque reward fulfillment frustrate customers, leading to lower customer satisfaction scores, higher costs, and diminished trust—especially for low-to-moderate income households.

This webinar explores an often-overlooked reality: payments are a critical customer experience. Hear how industry leaders are modernizing disbursements and rewards, moving from manual, high-risk processes to digital, consumer-choice models that make payments instant, transparent, and fair—while improving customer satisfaction, compliance, and operational efficiency. After viewing, you’ll understand:

• Why the “last mile” of CX is broken—and why customers notice
• How outdated payment methods create inequity and compliance exposure
• What modern, digital disbursement programs look like in practice

Offered Free by: Utility Dive's Studio by Informa TechTarget and Choice Digital
See All Resources from: Utility Dive's Studio by Informa TechTarget and Choice Digital