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"How to build your AI use case: A practical blueprint for CX leaders"

A practical blueprint for CX leaders to identify, prioritise and unlock value with AI.

Everyone wants AI. Boards are asking for it, vendors are pushing it, and it’s being positioned as the next big leap in customer experience. But the questions that often stops organisations in their tracks: Why and how?

You ‘need’ AI to stay ahead; but knowing exactly why, and where to start in your transformation journey, is far less clear.

This webinar equips CX leaders with a practical, business-centric blueprint for building AI use cases that deliver real impact. Rather than abstract theory or hype, the session focuses on how to identify the right problems to solve, prioritise AI opportunities, and gain internal alignment, from initial concept through to implementation and value realisation.

You’ll discover how to:

• Identify AI use cases that align to strategic customer outcomes
• Prioritise opportunities based on value, feasibility, and risk
• Build internal support and organisational alignment around AI work
• Structure your AI use case roadmap for practical adoption
• Balance ambition with governance to avoid unnecessary risk

All content is grounded in CX leadership challenges, not technology hype making this a must-watch for customer experience and digital leaders looking to move beyond theory into tangible AI action.

Watch the webinar to explore a real-world blueprint for AI in CX.

Offered Free by: Gamma
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