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"Confessions of a Hotel General Manager"

True stories of hotel GM’s overcoming guest experience challenges.

In this free eBook, we highlight the stories of four hotel general managers as they confess their toughest guest experience challenges and what they did to overcome them through improved communication and integrated workflows.

Topics include:

• Differentiating the brand experience in a crowded market
• Improving staff efficiency through system integration
• Increasing onsite revenue through personalized upselling
• Boosting brand reputation with real-time feedback

Offered Free by: Medallia, Inc.
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