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"Case Study: State of Michigan DTMB Client Service Center"

Transforming IT Support: A Success Story

The State of Michigan's Department of Technology, Management & Budget (DTMB) Client Service Center (CSC) embarked on a transformative journey to elevate its IT support services.

Facing challenges such as lack of trust, high turnover rates, and operational inefficiencies, the CSC sought to evolve into a world-class IT support center. In 2018, they partnered with HDI, leveraging their Support Center Certification process to drive significant improvements in their operations, employee satisfaction, and overall service quality.

Learn directly from their experience with the HDI Support Center Certification program!

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