Best Practice Webinar: Conquering Attrition in the Contact Center
Register for Your Free Live Webinar Now:

"Best Practice Webinar: Conquering Attrition in the Contact Center"

North America: March 21, 2018 11am PT / 2PM ET.

Your frontline employees make or break your customer experience. Yet, attrition can mean delivering customer service with fewer and less-tenured employees, directly affecting your quality of service and forcing you to rethink your customer experience strategy.

Join industry expert Lori Bocklund and Genesys experts to examine the root causes of contact center turnover. Learn how to conquer attrition with a hyper-focus on these key areas:

  1. Increase focus on coaching and development
  2. Become more strategic in hiring and training
  3. Discover new ways to engage your employees
This webinar will be presented LIVE in North America!

Not sure you have time to join the live session? Register anyway and we'll send you the recording afterward!

Offered Free by: Genesys
See All Resources from: Genesys


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