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"Adoption doesn't equal impact."
Digital tools should help you fix issues faster. Too often, they just record them.
Most organizations have invested in digital systems. Yet fewer than one-third of frontline supervisors say those tools are highly effective.
The gap isn’t about technology. It’s about how work gets done. This commissioned Forrester Consulting study shows why connecting systems isn’t enough and what needs to change so tools guide decisions, remove friction and make improvement part of daily work.
¹The Improvement Paradox, Forrester Consulting study commissioned by SafetyCulture, October 2025.
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