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"Aberdeen TCO Benchmarking Study"

Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution - enabling organizations to properly evaluate competing solutions. It aligns their final decision with business needs, while understanding the effects of future requirements and functionalities.

Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies. Buyers may have previously bought a landline solution based solely on capital expenditure, but this approach is now outdated.

This study examines the Total Cost of Ownership (TCO) measured in:

• Capital costs
• Implementation and training
• Ongoing support
• System administration
• Networking/long distance usage.

Rather than simply considering the initial price tag, enterprises interested in a unified communications system need to evaluate the complete total cost of ownership over the solution's intended lifespan.

Offered Free by: ShoreTel, Inc.
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