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"2025 Key Issues Study Results for Technology Leaders"

For the 2025 edition of The Hackett Group’s Technology Key Issues Study, leaders in business services (finance, HR, payroll, procurement, supply chain and GBS) were asked about their strategic priorities and initiatives for 2025.

This report presents the findings for technology across these functions related to:

• Business trends and strategic priorities that are expected to shape the technology agenda
• Enterprise objectives, perceived risks and planned mitigation strategies
• Technology priorities and projected spend
• Executive’s perspectives on generative artificial intelligence (Gen AI) – planned investments and possible use cases in IT and throughout the enterprise
• Recommendations for realizing success in 2025

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