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"Top 5 Challenges When You Scale External Training (and How to Solve Them)"

When you’re training customers on a complex product, you can’t scale external training with lo-fi technology--and relying on an internal-facing LMS takes a serious toll. Expensive licensing models can bleed budgets dry, and inefficiencies from manual provisioning and distributing a growing amount of content is a challenge.

With your current learning solution, you might be struggling with the ability to:

• Personalize: Users aren’t a one-size-fits-all. Learning shouldn’t be either.   
• Give choice: Your customers need bespoke options, not a standard offering that doesn’t suit them. 
• Prove impact: Technology is bought for a reason, but you need to measurably prove it’s making a difference to business performance.

But these capabilities are critical to provide the knowledge you (and your customers) need to deliver against their training demands. There could be a specific role that just isn’t engaging, or a moment in courses that people drop off. With these insights, you’ll be able to measure the performance of training and provide the best experience for your customers. 

If the above isn’t achievable, then you’ve outgrown your customer training platform. It’s time to scale your capabilities and offer your customers what they want. 

Download this resource on the top 5 challenges faced when scaling external training. If any or all of these pain points resonate with you, Thought Industries can empower your training program to redefine what scalability means.

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