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"Utilities: Best practices for fighting fraud"

In this playbook, discover how utilities can protect themselves and their customers to create long-term relationships that drive profitability.

When customers are scammed by people posing as utility employees, their trust in that utility is degraded, and this can translate into a lower Net Promoter Score and even negative media coverage. Further, utilities stand to lose revenue and waste valuable resources dealing with fraudulent customer identities.

Fortunately, there are services available that build trust between utilities and customers. There are ways to prevent fraudsters from using a utility to scam customers and even steal their identity. Likewise, there are methods of verifying that utility customers are legitimate so that utilities can limit fraudulent accounts that end up going into arrears. Read this playbook now to learn how utilities can:

• Protect themselves and the customers they serve
• Build a more seamless experience for valid customers
• Create long-term beneficial relationships that drive profitability

Offered Free by: Utility Dive's studioID and TransUnion
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