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"Watch Now: Turning Returns into Revenue: Rethinking CX, Risk & Profitability"

In this expert panel from FLOW Summit 2025, leaders across ecommerce and risk management explore how to transform returns into a strategic advantage.

Learn how to balance fraud prevention, cost control, and customer experience to create a smarter, more profitable returns process.

What you’ll learn:

• How to reduce revenue loss from returns without harming CX
• Risk-based personalization tactics that boost loyalty and retention
• How leading retailers are using returns to drive future sales
• Strategies to prevent returns abuse and fraud
• Why returns are a make-or-break moment in the customer journey

Whether you're in operations, risk, or customer experience, this panel will help you turn one of ecommerce’s biggest challenges into a competitive advantage.

Watch now!

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