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"Third-party maintenance (TPM) provider checklist"

Finding the right hardware support is essential to your data center operations. Explore this checklist to learn about the advantages of third-party maintenance (TPM) and choose the best provider for your organization’s long-term success.

Selecting the best hardware support provider is essential to your data center operations and your organization’s long-term success. A trusted third-party maintenance (TPM) provider can help maximize your IT strategy and budget.

 

Instead of incurring the costs of a hardware refresh or OEM post-warranty coverage, consider TPM’s many advantages over traditional providers. You can expect reliable 24/7 support, reduced maintenance costs, friendly customer service and more. But how do you know if TPM is right for your business?

 

To take the first step, review this checklist to evaluate TPM providers. Considerations include:

 

• Proven history of maintaining your specific equipment
• Support availability and location of their customer support team
• Access to and testing for quality hardware and parts
• Customized solutions to meet your data center needs
• Discusses service activity, performance and project roadmaps

 

Keep reading for other information you should seek when weighing your hardware support options.

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