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"76% of leaders think improvement is embedded. Only 39% of frontline supervisors agree."

If your leadership team thinks improvement is part of everyday work, but your frontline doesn’t feel it, you’ve got a problem.

In a Forrester-commissioned study of 640+ leaders and frontline supervisors, 76% of leaders said improvement should be embedded in daily work. Only 39% of frontline supervisors agreed.

The gap matters. It shows where good intentions break down in day-to-day operations. This study explores what’s causing the disconnect and what needs to change to make improvement part of how work actually gets done.

¹The Improvement Paradox, Forrester Consulting study commissioned by SafetyCulture, October 2025.

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