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"De-risking investment in AI agents"

An exclusive webcast with NiCE on successfully implementing AI across customer experience platforms.

Automation has evolved to the point now where it touches nearly every interaction in customer experience – on the customer as well as the employee front. Emerging agentic AI technologies are certain to accelerate automation further as customer and business demands require increasing flexibility and scalability.

In this exclusive webcast, we sit down with Neeraj Verma, head of applied AI at NiCE, to talk about strategies and approaches for successfully implementing AI agents across customer experience platforms. This discussion also covers how companies are overcoming challenges when deploying AI agents and why they should focus on building outcome-oriented automation processes.

Learn from the experts

One of the largest challenges companies face is that AI agents are not deterministic.

Safety concerns with agentic AI often arise because the agent is given too high a level of access.

A few years ago, creating a single CX conversational flow could take months. Today, that’s down to days.

Featured speaker

Neeraj Verma, head of applied AI at NiCE 

Neeraj Verma is an accomplished technology leader with nearly 20 years of experience leading innovative strategies in customer experience and analytics, with a specialized focus on artificial intelligence (AI), generative AI, and product design. His career has been characterized by a reputation of success in building and deploying strong AI solutions that accelerate time to market and facilitate rapid product launches, leading to significant user growth.

Offered Free by: MIT Technology Review Insights
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