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"From Missed Calls to Measured Impact: SCI Shared Resources' Revenue Turnaround"

AI insights transformed their contact centers into performance powerhouses.

SCI Shared Resources manages thousands of sensitive, high-stakes calls every day. With Invoca, they finally connected digital marketing data to phone performance, uncovering what drives conversions and where service gaps appeared. This case study shows how conversation intelligence improved agent quality, reduced missed opportunities, and increased overall revenue.

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