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"How Horicon Bank is Transforming Its Contact Center: 5 Must-Know Tips"

Live Webinar | May 21 at 2pm ET | Learn how banks are transforming their approach to contact-center management by harnessing the power of AI.

To keep up with customers’ growing expectations, some banks are transforming their approach to contact-center management by harnessing the power of AI. This webinar digs into Horicon Bank’s experience of, and lessons from, that journey. By watching, you’ll unlock insights from Glia’s Growth Breakthrough Leader, Patrick Russell, and two leaders from Horicon Bank – Virtual Bank & Services Operations Manager, AVP, Tonya Bock, and Customer Support Department Manager, Dawn Hakala. Combined, these subject-matter experts have over 60 years of industry experience.

Along with exploring why Horicon Bank chose Glia to partner with for its contact-center journey, the webinar shares 5 must-know tips for banks embarking on the same mission. Tune in now and learn all about:

• Horicon Bank’s goals for its modern contact center 
• The measurable impact that AI has had on the bank’s operations
• How Horicon Bank balances AI and a human touch in customer interactions

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