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"Operations and Business Support in the Cloud-Native Era"

On Demand Webinar

In order to complete their journey to become a cloud-native service provider, operators of all sizes will need to assess their operations and business support systems and devise an effective cloud-native migration strategy. 

This webinar will present the key findings and analysis from Heavy Reading’s in-depth global market leader program (MLP) survey conducted in Q1 2025. This program sponsored by CSG and Microsoft documented and analyzed operators' migration strategies, platform requirements, and capability migration priorities.
Topics to be discussed include:

• Cloud migration drivers and challenges
• Timeline to migrate capabilities to the cloud
• OSS/BSS cloud-native platform design attributes and delivery strategies
• The impact of GenAI
• BSS Software as a Service (SaaS) delivery strategies

Speakers:
John Fendley, 
VP of Product Management, CSG 
John Fendley is Vice President of Product Management leading the evolution of cloud-native solutions at CSG. He leads the development of Ascendon, CSG's innovative digital monetization platform running on AWS. John has been in technical leadership roles within telecommunications, cable, and media for almost 30 years and lives in Denver, Colorado.

Andres Gil, 
Global Telco & Media Team - Sales Enablement - Dir. Business Strategy - Industry Advisor, Microsoft 
Global Telco & Media Team - Sales Enablement - Dir. Business Strategy - Industry Advisor
Andres Gil is an experienced professional with over 20 years of in the telecommunications, media, and technology sectors. As the Sales Director for Telco for Operators in LATAM at Microsoft, Andres plays a critical role in shaping telecommunications and media strategy. His leadership and innovative approach have been instrumental in driving cloud transformation, artificial intelligence, and network optimization for major telecommunications providers.
Andres began his career at Nokia, where he excelled in technology leadership and project execution for Telco Operators. His transition to Cisco and later to Microsoft exemplifies his adaptability and deep understanding of the industry’s evolving needs. Known for his strategic vision and customer-focused approach, Andres has led several transformative projects, including large-scale cloud adoption and digital transformation initiatives, resulting in significant growth and impact for clients.

Andres’ ability to build strong, trusted relationships with customers and partners is rooted in his relentless pursuit of excellence. Andres’ current responsibility is to collaborate closely with top stakeholders on customers, partners and within Microsoft to strategize and deliver top impact solutions to the market.

Moderator: 
Jim Hodges, 
Research Director – Cloud and Security, Heavy Reading
As Research Director at Heavy Reading, now part of Omdia, Jim focuses on the application and security impact of cloud technologies in the telecommunications industry. 

Jim's research primarily centers on the security implications introduced by cloud and cloud-based technologies, particularly in the context of 5G networks. He approaches this from a cyberthreat detection perspective, offering critical analysis of emerging security challenges.  

He also covers OSS/BSS evolution, service assurance, orchestration and API service driven models.

Offered Free by: CSG & Microsoft
See All Resources from: CSG & Microsoft