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"Case study: How resident feedback and benchmarking drove operational efficiency, reduced complaints and built family trust"

Join us on November 17 at 1:00 PM ET for this webinar distributed by McKnight's Senior Living

In senior living, every decision is measured by how it affects resident and family satisfaction. Yet too often, providers don’t have the right data to compare themselves with their care level.

Resident satisfaction benchmarking by care level gives leaders data that is relevant, actionable and tied directly to operational efficiency. Pairing benchmarking and satisfaction feedback helps resolve issues faster, protect against regulatory and legal risk, and strengthen accountability across your teams.

At the Long Island State Veterans Home, Executive Director Fred Sganga faced the same challenge: how to measure and improve satisfaction without relying on generic benchmarks. By shifting to surveys built for senior living and care, his team was able to turn resident and family feedback into timely interventions that resolved issues within 24 hours, strengthened trust with families, and built a culture of accountability.

Attendees will learn:

• Relevant insights that matter: See why care level benchmarks deliver more actionable data.
• Stronger risk management: Learn how real-time analytics reduce complaint escalations, minimize regulatory delays and protect against rising legal claims.
• Culture-building tools: Discover how transparent feedback from residents and families improves staff accountability, strengthens family confidence and enhances community reputation.

Speakers: 

• Louie Frank, Chief Revenue Officer at Activated Insights 

• Fred Sganga, Executive Director at Long Island State Veterans’ Home

Offered Free by: Activated Insights
See All Resources from: Activated Insights