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"How IT teams at FanDuel, Zelis, and Washington State University enabled HR to deliver Exceptional Support"

Discover how IT teams at FanDuel, Zelis, and Washington State University improved HR service delivery with Jira Service Management. By adopting a service management approach, they streamlined onboarding, built knowledge bases, and secured data, boosting productivity and enhancing the employee experience. See how IT and HR collaboration elevates.

IT teams at FanDuel, Zelis, and Washington State University transformed HR operations with Jira Service Management, enhancing employee experiences.

Before implementation, they faced:

• Decentralized request management
• Delayed onboarding affecting productivity
• Limited visibility into requests
• Security and compliance concerns

After adopting Jira Service Management, they achieved:

Streamlined onboarding/offboarding

Reduced HR request volume

Enhanced tracking and reporting

Improved security compliance

Automated workflows for higher-value work

This collaboration shows how service management can elevate employee experiences. Discover how IT can partner with HR for exceptional support.

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