Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
The Co-operative Banking Group Achieves 80% Savings in Processing Costs

Request Your Free Case Study Now:

"The Co-operative Banking Group Achieves 80% Savings in Processing Costs"

Find out how the Blue Prism platform helped the Co-operative Financial Services automate its excess queue procedure, improving efficiency by 80%. The excess queue procedure is carried out daily to accept, reject and return direct debits, cheques and standing orders as a result of the customer having insufficient funds to meet payments. Overnight BACS processing results in a daily "queue" of customers with payments due to leave their accounts and with insufficient funds to meet these payments.

Overview

  • Redeployment of employees into proactive customer account management roles
  • 80% of process now automated
  • Increased inbound customer-service call levels
  • Significant improvement of consistencies around customer account management
  • Creation of "virtual team of 20 employees" ensures processing deadlines are met each day


Offered Free by: Blue Prism
See All Resources from: Blue Prism

Recommended for Professionals Like You: