Cloud Contact Centers Improve Operations  and the Bottom Line: Bigger Benefits Come from a Solution Built for  Cloud from the Ground Up
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"Cloud Contact Centers Improve Operations and the Bottom Line: Bigger Benefits Come from a Solution Built for Cloud from the Ground Up"
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A Frost & Sullivan White Paper.

In today’s global and highly competitive business environment, your customers are one click away from becoming someone else’s prospects. If a consumer doesn’t like the service he gets from your organization, the cost of switching is effectively zero—for him. For the company, however, the cost of constant customer churn can have a significant, negative impact on the bottom line. So what’s a smart executive to do? Rethink your contact center and, in the process, the entire customer journey.


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