This article details the differences in cost between an in-house call center and one that is outsourced.
When you need to present a business case for outsourcing your call center efforts, you need to break down the numbers in a way that makes sense. Our latest post by Blue Ocean's President and COO, Andrew O'Brien, explains the multiple factors that go into the call center cost comparison.
Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers
This download should complete shortly. If the resource doesn't automatically download, please, click here.