If you want to preserve customer loyalty, keep your CSAT scores healthy and your Net Promoters plentiful when call volume surges, your contact center partner needs to have the right systems in place.
Even with all of the data, smart leaders, and capable contact center agents, call volume spikes can be costly for your business. You either understaff your center and risk losing business or you overstaff and eat through your budget. Often, the easiest solution is to leave these challenges in the hands of an outsourced contact center.
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