North America: December 7, 11 AM Pacific / 2 PM Eastern
Latin America: December 7, 1 PM CST / 5 PM BRST
Europe: December 8, 3 PM GMT / 4 PM CST / 5 PM SAST
Asia: December 8, 1 PM AEDT / 10 AM SGT
India: December 8, 10:30 AM IST
Vodafone, one of Germany's largest telecommunications providers, has 8000+ agents handling over 18 million monthly interactions across multiple channels. They had multiple legacy systems for voice and siloed infrastructure for digital channels. This led to fragmented experiences for both agents and customers. Vodafone implemented the Genesys Customer Experience to support end-to-end personalized journey management and deliver a differentiated Customer Experience (CX).
Join Jörg Knoop, Head of Contact Centre and Telesales Capabilities, Vodafone as he discusses -
Offered Free by: Genesys
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