Better understand the key challenges, opportunities, and requirements that both CMOs and CIOs were facing in their journey to develop a more customer-centric enterprise.
Discussions about the dynamic between chief marketing officer and chief information officer have often centered around the technologies being implemented in this age of digital engagement. However, as organizations realize the importance of delivering on a more customer-centric overall business strategy, big data has emerged as the real glue that has permanently cemented the relationship between the two offices.
The CMO Council, along with partner SAS, set out to better understand the key challenges, opportunities and requirements that both CMOs and CIOs were facing in their journey to develop a more customer-centric enterprise. Through the research, what has emerged is a picture of alignment around platform and technology, as well as the opportunity for even deeper connections around data and customer intelligence. Ultimately, there is significant room to improve the organization’s ability to capitalize on the opportunities that will emerge from a more customer-centric approach.
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