Customer Journey Mapping in the Contact Center
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"Customer Journey Mapping in the Contact Center"
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Understanding your customer at every point in their journey is key to creating a differentiated customer experience.

Customer journey mapping in the contact center is essential to understand how the customer experience is built at every touchpoint. If we want to create a differentiated, effortless experience for the customer, it’s vital that we understand their journey – and that we understand it from their perspective.


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