Learn how to prevent agent attrition in your call center.
Losing a call center agent is never a good thing. It can end up costing your company money, time, morale and can have a significant impact on operations. It is therefore imperative that managers understand why agents leave their positions, what effect this has on the call center and how to engage in preventative measures in order to avoid the negative impact of high attrition rates.
This eBook will explain how to do just that. It covers the topics listed below and provides helpful information for call center managers seeking a better understanding of why agents leave their position and how to reduce attrition in their call center.
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