Learn how to ensure that your team is optimizing service level in your call center with a KPI-based approach.
Service level measures the accessibility of a company to their customers and the company's ability to plan for call volume fluctuations and execute their staffing strategy. It has been found to be directly tied to customer service quality and inbound call center performance thus is often the cornerstone of an inbound call center manager's metrics toolkit.
If you would like to learn more about service level as well as how to optimize service level in your call center this eBook will explain how to do just that. It walks you through the following:
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