The Allstate Corporation (Allstate) is the largest publicly held personal lines insurer in the United States, providing insurance services to approximately 16 million U.S. households.
Like many organizations, Allstate has found it persistently challenging to maximize the value of the IT services it delivers to its employees and customers. In an effort to drive more value through IT, Allstate deployed the ServiceNow cloud-based IT service management (ITSM) solution in January 2013. Since deployment, Allstate has leveraged ServiceNow to improve key IT-related metrics, including IT staff productivity levels in incident and change management operations. In addition, ServiceNow is delivering value to Allstate across its business by changing how incident-related data flows through the organization and influences decision making.
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