Customer Service Knowledge Management: Strategic & Implementation Tips
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"Customer Service Knowledge Management: Strategic & Implementation Tips"
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Design agent workflows and customer experiences in minutes. Read this white paper to find out how you can gain total control of the customer service experience.

How do you make sure your customers are having good service experiences with your brand? You measure the experience and adapt accordingly. Process improvement is a cornerstone of the Design-Orchestrate-Listen methodology of KANA's Service Experience Management platform. Using point-and-click visual modeling and deployment tools, service managers can design and orchestrate agent workflows and customer Experience Flows™ in minutes. Listen to the outcome. Adapt. Repeat.


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