Learn how virtualized companies have achieved measurable gains in both efficiency and effectiveness while increasing customer retention.
Virtualization, it's not just trendy, it's inevitable. The future of contact center environments is in voice and data convergence using IP-based infrastructures. One key reason is that IP technologies continue to make it easier and cheaper to move data. Also, with the solid track record of IP infrastructures, there's no longer a reason to keep agents next to the data center. The data can easily come to them, wherever they are in the world.
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