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3. Job Title: (select only one)
VP/Director of Sales Senior IT and IT Management
Sales Manager Senior Non IT Management
CMO/VP/Director of Marketing IT Staff
Marketing Manager Analyst
VP/Director of Call Center/Contact Center Architect
Call Center/Contact Center Manager/Supervisor Network/Systems Administration
VP/Director of Customer Service Non IT Staff
Customer Service Manager Consultant
COO/Director of Operations Application Manager


4. IT Budget: (select only one)
$100 million + $5 million to $9 million
$50 million to $99 million $1 million to $4 million
$25 million to $49 million less than $1 million
$10 million to $24 million


5. Employees at Company: (select only one)
100,000+ 500 to 999
50,000 to 99,999 250 to 499
25,000 to 49,999 100 to 249
10,000 to 24,999 50 to 99
5,000 to 9,999 1 to 49
1,000 to 4,999


6. Role in Purchasing: (select all that apply)
Technical decision maker Evaluate products/services
Financial decision maker Determine need
Implement products/services None
Recommend and specify products/services


7. Which of the following best reflects your organization's industry? (select only one)
Aerospace Healthcare/Health services
Agriculture/Forestry Manufacturing consumer goods
Automotive Manufacturing/Industrial (non-computer related)
Business services/consulting Oil/Gas/Mining/Other natural resources
Communications/Telecom supplier Publishing/Broadcast/Media
Computer services/consulting Retail/Wholesale
Computer/Technology manufacturer Service Provider (ASP, ESP, Web Hosting)
Computer/Technology reseller Transportation/Distribution
Education Travel/Hospitality/Recreation/Entertainment
Electronics Utility
Financial/Banking/Insurance/Real Estate/Legal VAR/VAD/Systems or Network Integrator
Government Other


8. How many sales reps do you have in your organization? (select only one)
1-10 51-100
11-50 101+


9. What ERP solutions do you have installed? (select all that apply)
SAP Oracle
Epicor Microsoft Biz solutions
SSA global Other


10. What sales force automation applications do you have installed? (select all that apply)
SAP Siebel/Oracle
Sage Salesforce.com
Microsoft Other


11. What Enterprise Marketing Automation applications do you have installed? (select all that apply)
Unica SSA Global
Siebel/Oracle Eloqua
Microsoft Other
SAS


12. What Contact center servicing applications do you have installed? (select all that apply)
Amdocs Art Technology Group
Graham Technology Oracle/Siebel/People Soft
Onyx PegaSystems
RightNow SAP
Salesforce.com Other


13. What Contact/Call Center infrastructure do you have installed? (select all that apply)
Aspect Avaya
Cisco Genesys
Interactive Intelligence Mitel
NEC Nortel
Siemens Other


14. How many agents do you have in your call center? (select only one)
1-50 501-1000
51-100 1000+
101-500


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